Introduction to Entrepreneurship Essay Example | Topics and Well Written Essays - 1500 words

Introduction to Entrepreneurship - Essay Example He or she does so with the drive to get profits, but they must also be bold enough to bear the risks that go with doing business. An entrepreneur may have employees or may work independently. What inspires me to Learn from Successful Entrepreneurs? What inspires me to learn from successful entrepreneurs is the qualities they posses that makes them successful. Their characteristics include â€Å"creativity, dedication, determination, flexibility, leadership, passion, self-confidence, and â€Å"smarts† (U.S. Department of State/Bureau of International Information Programs, 2012, p. 2). Creativity: this is the driving force behind invention of new products or creating new ways to do business. Successful entrepreneurs possess this quality and by looking at what they did you can come up with your own invention or improve on what they did. Sisamos, the owner of Engino.net Ltd, says that the beauty of being an entrepreneur is that you create your own destiny (European Commission, 20 09, p. 55). Dedication: It is what makes the entrepreneurs to work hard. Looking at successful entrepreneurs, they are always working. They created a new idea and they have to make it work. Looking at their lives, you can gauge yourself if you are ready for the undertaking. Determination: this is the inbuilt desire of an entrepreneur to succeed. He or she is not discouraged by failure and persistently keeps trying until he or she succeeds. Learning from them is of great value because it encourages one not to give up in the business undertaking. Flexibility: this is the ability to respond to the changing market trends. Learning from the lives of successful entrepreneurs, you will find that some of them at one time had to change products/ services or introduce new products /services. Their success story prepares you for any eventuality when starting a business and to be prepared for change. Passion: successful entrepreneurs have the ability to convince others about their vision. They are focused, and it is important to look at their plans in order to become a successful entrepreneur. Self-confidence: successful entrepreneurs believe in themselves. They plan thoroughly to reduce uncertainty and risk. They listen but they are not easily swayed. This is a character that is admirable among the entrepreneurs. â€Å"Smarts†: this is a combination of common sense, knowledge, and experience in a similar or related business undertaking. The main contributors of smarts are employment, skills, and education. We can learn a lot from the â€Å"smarts† of various successful entrepreneurs. To me, entrepreneurship is a mix of many elements; however, one has to be inventive in order to venture into this field; he or she has to do a thorough market study to see what lacks in the society and come up with an economic activity that will help close that gap. An entrepreneur is majorly a creator and also a destroyer: by creating a new way to do things one may render old methods obsolete. He or she would have helped one group while rendered another group jobless. Biography of Anita Roddick In this biography, I am going to look into the life of Anita Roddick and single out the entrepreneurship characteristics in her. These characteristics include creativity, dedication, determination, flexibility, leadership, passion, self confidence, and â€Å"smarts†. Anita Roddick was born in Littlehampton in 1942 (Bio, 2012). Her

Understanding the Principles and Practises of Assessment Essay Example for Free

Understanding the Principles and Practises of Assessment Essay Assessment is the process of measuring the achievement of learners. It is an obvious way of checking that learning has taken place and is a good way of measuring the learner’s knowledge and practical skills that they have learnt. It is important for the assessor to initially establish whether the learner has any specific learning needs so that they can prepare to support the learner in whichever way they feel necessary. Learning and development are closely connected. The learner needs guidance in order to understand what it is they are required to learn, also to check that they are on track and also ways in which they can improve. This is generally where formative assessment comes into play. Formative assessment is used whilst learners are developing their skills and can also be useful throughout their course. It gives the assessor the opportunity to provide the learner with constructive feedback which they can use to improve their future performances. It also allows the learner to build on their strengths and learn from mistakes by listening to the assessor’s feedback, preparing them for summative assessment. Summative assessment is used when the students are up to a standard where they can carry out an assessment without any support or guidance. This should be up to industry standards and completed to commercial timing. By this stage there should be very few, if any areas for improvement and the learner must have a very strong underpinning knowledge of the subject. (AC 1.2) Define the key concepts and principles of assessment It is vital that assessment has to be fair, consistent and valid to ensure all learners have an equal chance of receiving a fair assessment. An assessor should not be swayed to give a learner an easier assessment because they favour them or on grounds of gender, race, sexual orientation or religious beliefs; the assessment process should be the same for every learner and purely judged on their knowledge, skill and competence within their subject area. There may be occasions where the assessment process has to be adapted to suit learners’ individual needs; however this still should eventually lead to the same outcome. In order for an assessment to be fair the assessor should clearly identify to the learner what outcomes are being assessed so that there is no area for confusion between the learner and assessor. Assessors should take guidance from the awarding body that they work alongside for the assessment criteria, for example in my area of work; I have to abide by the criteri a that is set out by VTCT. To ensure that the evidence is sufficient the learner should successfully cover all of the criteria set out by the awarding body and by the industry in which they are working. The most reliable way to ensure that an assessment is valid and reliable is for the assessor to observe a student first hand. This is the clearest way for the assessor to be sure that the student possesses the knowledge that is shown in their work and that it has not been copied from another source. This evidence should also be current, so therefore the assessor would need to have witnessed this within a reasonable timeframe as things change so frequently. It is important for assessors to ensure that they are up to date with current trends and changes within their industry and all assessors are required to keep up to date with continual professional development. It is also vital that all assessors are assessing to the same standard, this is usually monitored and updated during team standardisation meetings whic h should be carried out regularly. (AC 1.3) Explain the responsibilities of the assessor An assessor should firstly fully understand the standards and requirements they are working to. This means that all assessors should be fully qualified to the required standard within their industry and should regularly attend team standardisation meetings to ensure they are assessing to the same standards as other assessors.

Impact of the Sarbanes-Oxley Act (SOX)

Impact of the Sarbanes-Oxley Act (SOX) Sarbanes-Oxley Act In the aftermath of the post-boom financial scandals in the U.S., Congress revised significantly federal securities laws and ratified the Sarbanes-Oxley Act in 2002 (SOX). As noted by Coffee (2006, p. 16), the intent of the new legislation was to â€Å"protect the integrity of financial reporting by redesigning the network of institutions and intermediaries who served investors in order that the capital markets would not be systematically deceived again.† SOX imposes several changes to the governance and regulatory environment in the U.S. including, (1) heightened disclosure, (2) separation of analysts from underwriters, (3) requiring attorneys to report crimes or fraud without delay, and (4) requiring senior management to personally certify their corporations’ quarterly financial results. In addition, audit committees were given enhanced powers, with a new quasi-public self-regulatory system put in place. Some observers have concluded that the overall impact of SOX is beneficial as a consequence of improved transparency and disclosure, with heightened monitoring providing better control of agency costs. Indeed, a governance metrics international survey (GMI) claims that U.S. companies have gone up to the top of an international comparison of corporate governance standards, leave behind the U.K. The report suggests due to SOX and similar reforms, the performance of large U.S. increased by over 10%. However, opponents of SOX have argued that the costs of compliance are excessive. For example, a survey of corporate board members by Korn/Ferry International estimates that the costs of compliance average $5.1 million, while Parsons Consulting estimates that costs average $12.28 million for 70 British headquartered businesses. (Lorne N. Switze, 2007)The annual survey of Foley Lardner LLP suggests that the costs associated with SOX are particularly onerous for small and medium-sized companies, with smaller firms lacking the requisite compliance infrastructure. Adherence to Sarbanes-Oxley Section 404 (Management Assessment of Internal Controls) is deemed in their survey to be the most problematic, with estimated compliance costs ranging from $350,000 to $1 million to assess and document the scope, adequacy, and overall effectiveness of the internal control structure and procedures. According to the most recent Foley Lardner survey, since the enactment of SOX the average cost of comp liance for companies with under $1 billion in annual revenue has increased more than $1.8 million to approximately $2.9 million, representing a 174% overall increase. (Lorne N. Switze, 2007)The U.S. Government Accountability Office also has suggested that small businesses’ costs for implementing the disclosure requirements of SOX rules are disproportionately higher than large firms. Recently, the high costs of compliance have been alleged to the impetus for several international companies to delist from U.S. exchanges. The Sarbanes-Oxley Act is the single most significant piece of legislation embracing corporate governance since the U.S. securities laws of the 1930s. At the forefront of this legislation, is the intent to restore public confidence and interest at a time when there was an avalanche of corporate scandals. The cost and financial cost of implementing the act will, no doubt, be significant. Two-thirds of IT executives surveyed explain that future investment in financial technologies is targeted to comply with the Sarbanes-Oxley Act (Strempel, 2004). A recent study indicated the average cost of being publicly traded for a company with less than $1 billion in annual revenue shot up $1.6 million due to this act. There is ground swell of objections to the acts implementation. However, the effort to restore public confidence and interest is priceless. Of interest is that despite the swelling of complaints by companies concerning the burden imposed by the act, 56% of a recent survey explained that they do not track and report internally on the costs of Sarbanes-Oxley and other compliance programs (Sri Forum Limited, 2003). The act is an attempt to restore public confidence that corporations have squandered away. A responsibility of public research is to inform the public to the diverse issues that surface. The advantages and disadvantages need to be discussed at length. A significant impact of the Sarbanes-Oxley Act is to make the board of directors more inquisitive of various items that are presented to them for approval. (Joseph J. Riotto, 2007)Historically, items presented to board of directors might have been a simple â€Å"rubber stamp.† Now, board of directors need to be aware of the ramifications of their approval. Recently, the percentage of chief executive officers who were forced out by their boards rose significantly. In fact, on average, directors are now spending 50% more time each month than before on their responsibilities (Prentice, 2005). In short, it raises the visibility of procedures for corporate accountability. There is mounting speculation that the act has decelerated corp orate mergers and acquisitions. One rationale is that the due diligence process for acquisitions could conceivably be lengthened because of the directors taking their responsibility more seriously. In addition, an effective compliance program can mitigate the amount of a criminal fine imposed under the acts guidelines; improve processes to eliminate criminal opportunities; establish requirement for corporate adherence to the act; and promote good corporate citizenship. As far as the state and local government sector is concerned, it might be in their best interests to further investigate and be proactive. Balancing the needs and expectations in this area is ideally done before it becomes a strict requirement. Compliance to the act is costing firms significant amounts of time, professional fees, and other resources (Beasley and Hermanson, 2004). Congress determined that the public interest is best protected by, not less regulation, but more regulation of corporate policy and governance. From the governments viewpoint, success is not measured solely by the bottom line, but by the optimization of public interest. A centralized corporate governance approach has been emphasized. The act has endorsed the Commission to promulgate such rules and regulations, as may be necessary or suitable in the public interest or for the safety of investors, and in furtherance of this act. The passage of time might be the true test of the effectiveness of the act. Corpor ate fraud is essentially the product of the morality and ethics of management. (Joseph J. Riotto, 2007) To Conclude, One of the criticisms of SOX is that it overly burdens small-cap firms. The net benefits of SOX in the form of increased accountability of managers to act in shareholders’ interest outweigh the costs of increased disclosure and compliance. On the whole, the SOX support the substitutability of governance mechanisms for small-cap firms. Some sub-optimal deployment of the endogenous governance mechanisms is observed. Firm leverage is inversely related to performance. Laws are implemented so that they are followed; however, there will always be those that look to circumvent the law. In short, the act is recognized as a dynamic document in the sense that additional rules can be implemented for the betterment of the public interest. References Beasley and Dana R. Hermanson, Effective Compliance Programs in the Aftermath of Corporate Megascandals. Insights: the Corporate and Securities Laws Advisor, Englewood Cliffs NY 18 (5) (2004), pp. 12–18. Coffee, 2006 J. Coffee, Gatekeepers: the professions and corporate governance, Oxford University Press, New York (2006). Joseph J. Riotto, Understanding the Sarbanes-Oxley Act next term—A valued added approach for public interest, Critical Perspectives on Accounting, September 2007 Lorne N. Switze, Corporate governance, Sarbanes-Oxley, and small-cap firm performance, The Quarterly Review of Economics and Finance, Volume 47, Issue 5, December 2007, Pages 651-666 Prentice, 2005 R. Prentice, Student guide to the Sarbanes-Oxley Act, Thomson Publishing (2005). SriForum Limited, 2003 Sri Forum Limited. â€Å"Sarbanes-Oxley almost integrated into corporate governance strategy† NY. July 2003. Strempel, 2004 D. Strempel, Companies pay price for Sarbanes-Oxley, Fairfield County Bus J 43 (June 24) (2004), p. 11.

Frankenstein as a Modern Cyborg? Essays -- Frankenstein essays

Frankenstein as a Modern Cyborg?      Ã‚   The creature ("demon") created by Victor Frankenstein in Mary Shelley's Frankenstein, or, The Modern Prometheus occupies a space that is neither quite masculine nor quite feminine, although he is clearly both created as a male and desires to be in the masculine role. Judith Halberstam describes this in-between-ness as being one of the primary characteristics of the Gothic monster--being in a space that's not easily classified or categorized, and therefore being rendered unintelligible and monstrous. Donna J. Haraway posits that the post-modern science fiction cyborg occupies a similar in-between space, or, perhaps, a non-space. Similarly, Cathy Griggs argues that the post-modern lesbian is linked to this notion of the cyborg. The lesbian is rendered monstrous in social discourse by her desire to ascend into the phallic privilege, connecting this in-between-ness as both a monstrous trait and a cybernetic one. Further, the transgender man (female-to-male) occupies a similar di scursive space and provides us with a post-modern link to Frankenstein's creature, as both are surgically constructed men, a construction that, in the eyes of society, renders them monstrous (particularly for trans-men who can't pass). Frankenstein's creature embodies gender transgression on two levels, both of which are the fuel for Victor's horror: the first being the creature's status as being a surgically constructed male, the second being Victor's own gender transgression in co-opting the feminine trait of reproduction, transforming his laboratory into a virtual womb. Given the scientific origin of the creature, as well as both its and Victor's unstable gender, is it possible that the modern Gothic monster pre-fi... ...th. Gender Trouble: Feminism and the Subversion of Identity. New York: Routledge, 1990. Griggers, Cathy. "Lesbian Bodies in the Age of (Post)mechanical Reproduction." Fear of a Queer Planet. Ed. Michael Warner. Minneapolis: U of Minnesota P, 1993. 178-192. Halberstam, Judith. Skin Shows: Gothic Horror and the Technology of Monsters. Second ed. Durham: Duke UP, 1995. Haraway, Donna J. "The Promises of Monsters: A Regenerative Politics for Inappropriate/d Others." Cultural Studies. Eds. Lawrence Grossberg, Cary Nelson and Paula A. Treichler. New York: Routledge, 1992. 295-337. Haraway, Donna J. Simians, Cyborgs, and Women: The Reinvention of Nature. New York: Routledge, 1991. Shelley, Mary. Frankenstein, or The Modern Prometheus. 1983 ed. New York: The Penguin Group, 1963. Zizek, Slavoj. The Sublime Object of Ideology. London: Verso, 1989.

Nursery school Essay

Identify setting which provide early years education and care: Settings which provide early years and care are: Statuaryservices: This is provided by government or state; they are set by laws and passed by parliaments and Refers to services provided by the local authority as a matter of course. ?EYFS. Children centre aim ton purpose to provide an accurate assessment of individual children at the end of EYFS year. ?Primary schools. Reception classes for children under 5 years old. ?Sure start. This is programme for children under five that can provide early learning and full day care for pre-school children. ?Maintained Nursery Schools. This is registered with Ofsted and inspected regularly maintained schools provide a free early education and offer young children to play in small group. ?Nursery schools. Provide pre-school education for children before they go to primary school. http://society. guardian. co. uk/glossary/page/0,,646470,00. html Privateservices:Consist of educational, medical, and health, business, recreational. ?Private primary schools. Non state school has the right to select their students and charge fees. ?Child minder. a qualified person works with children for more than 2  hours a day must comply with the requirement of EYFS. ? Nannies and Grandparents. Those can provide care for one child or more. ?Private nurseries. provide profession child care and pre-school nursery education. http://youth-partnership-eu. coe. int/youth-partnership/glossary. html Voluntary service: Voluntary service is understood as being part of voluntary activities and is characterised by the following additional aspects: fixed period (no matter if short or long-term), clear objectives, contents and tasks, structure and framework, appropriate support, legal and social . This is can be organised by charities,?Day school (running by parents)children are given an educational instructions on a particular topic during the day, ? Community nurseries. (sense, scoop)offering affordable quality child care and education. ?Play group and pre-school. Offer early childhood education to children between 3 – 5 years old. http://youth-partnership-eu. coe. int/youth-partnership/glossary. html Task 2 (1. 1): The letter: 23/09/2014 Whom it may concern, Dear Sir /Madam, I am writing to you regarding post Early Years Practitioner advertised last week, to tell you that, I am interesting in this job, because I believe that, I  have got all the skills and attributes makes me qualified to this job. I have previously attended Cook And Taste Programme which is related to care after children’s health, and I Work in private nurseries and primary schools for the last 2 years, this is give me good experiences, I have enjoyed developing my skills planning and implementing sporting craft activities and reading stories for the children. My sensitivity gives me ability to be aware of and responsive to the feelings and needs of another person. And my comfort means physically and emotionally it may provide in the  form of cuddle at a time of anxiety time or by providing a reassuring safe environment to a distressed child, touching, listening, and talking can all provide emotional comfort as well. As a practitioner I believe that should have an awareness of child’s personal rights, dignity, and privacy, and must show this at all times. Every child is unique and so my approach will need to be tailored to each individual’s needs. My knowledge is a secure of early childhood development and how that leads me to successful learning and development at schools essential, so I kno what am doing as a practitioner. I have got good skills of listening which is vital part of the caring relationship. Sometimes child’s real needs are communicated more by what is left unsaid than by what is actually said, facial, expressions, pasture and other forms of body language all give clues to a child’s feelings and as a practitioner for yearly years I be aware of these forms nonverbal communication. I have got high quality skills of coping with stress, means caring for other effectively in a full-time capacity requires energy, and it is important to be aware of the possibility of professional burnout in order to help others, as  a practitioner I suppose to develop outside skills to avoid suffer (burnout). I have empathy and the ability to understand and share the feelings of another. I am a patience individual which helps with my involvements with other people and to learn of other people’s methods of dealing with problems, even when I feel that my own way is better – it is required with children. I have sound knowledge of the principles and content of the Early Years Foundation Stage and know how to put it into practice. I am able to plan and prioritise in a flexible and informed way. I am responsive to change and ideas. I have an ability to plan and lead meetings with practitioners, parents and professionals for beyond the sitting. I am also able to establish and be part of a culture of collaborative and cooperative working between settings and colleagues. I have excellent written and verbal communication skills. Demonstrate an ability to write up reports, recording efficiently and effectively. I have an ability to contribute to ideas for the ongoing development and improvement of services. I have an understanding of the importance of attachment theory in a child’s development and acceptance and be able to work on own initiative. Committed to continuing professional development and be able to demonstrate a strong belief in the importance of early years. Happily, I am also to relate well to children and adults. Your faithfully Tagrid Elias Contact number; 02035814672-07950863260 E-mail address: tootaosman@hotmail. co. uk 1. 5 Reasons for adhering to the agreed scope of the job role: Some reasons why it is important to adhere to agreed scope of the job role is that when you appointed for the position, you have agreed with the job description as part of a contract with the employer. So, it is your legal responsibility to adhere in your defined role. It is your duty to understand the expectations of your job as well as understand professional boundaries. In order to be successful in your job, it is essential to be respectful and accountable. It isimportanttoadheretoagreedscopeofthejobroleisthat establish warm, respectful trusting supportive relationships with babies and children. Support parents/carers in their relationship with their children. Support and encourage Key Persons to have a solid knowledge and understanding of individual children’s needs their family backgrounds and cultures. This is because each job/position is a small part of a larger operation. Doing  something by â€Å"the agreed scope of the job† might not make sense at that level but it might help keep the larger operation running smoothly. The yearly years foundation stage (EYFS) sets the statutory standards that all early years providers must meet. This includes all maintained schools, non-maintained schools, independent schools and all providers on the Early Years Register. Rf. GOV. UK 1. 6 Every day routine is: ?Signing in and out. As a practitioner I encourage children to sign in an out for safety reasons, and telling them to hang up their coats, and ask them to wash their hands. ?Toilet break/ nappy changing. Encourage children to toilet to train them to go in right time, the age for toilet training is generally accepted as being around the 2-3 year old age range. ?Snack time. It is very important to give children a snack and it is a portion of food often smaller than a generally eaten between meals to provides the body with energy. ?Tidy up time. It can be a song about tiding up, or it can be any old song i like (something that is fun and will get some focused activity). Sing along with the song yourself, and just start picking things up and putting them away, saying â€Å"this is the tidy up song, this song always means it’s tidy up time. † over time the ritual and routine of this will sink in ?Playing. Suppose to encourage children to play all around us, play can occur alone or in groups, It can be spontaneous or as part of a planned activity it can be defined as a physical or mental activity, and It is not hard to recognize the benefits of play for children’s health. Task 3: 1. 3 Describe the relationship between legislation, policies and procedures: Policies and procedures are what differentiate each workplace. Every workplace should develop and implement policies and procedures which are relevant to the individual workplace incorporating the legislation from  the 2 statements. For example, a magazine shop would have a different set of polices than a care home because there are different takes being carried out by the staff. The Health & Safety at Work Act (1974) is the legislation (or law) which applies to every workplace, it can basically be boiled down to 2 statements: Employers Responsibility: To ensure, as far as is reasonably practicable, the health, safety and welfare of all its employees. Employee’s Responsibility: To take reasonable care of themselves in the workplace and to be mindful of the effects of their acts and omissions. 1.4 describe the role of the early year’s practitioner in relation to current framework: Practitioners: have a crucial role to play in finding ways of engaging and collaborating with children in writing, of creating interesting and purposeful opportunities to write both indoors and outdoors, and planning higher levels of adult-child interaction that support children’s thinking In good environment for good health. Put the child safety first: ensuring the welfare and safety ?Upholding the child’s rights and dignity. ?Enabling the child to achieve their full learning potential. ?Showing compassion and sensitivity. ?Respecting the child as individual. Cache principle: ?Apply CACH’s equality of opportunity policy. ?Never use physical punishment. ?Honour the congeniality of information relating to the child and their family, unless it is discloser is required by law or in the best interest of the child. ?Respect the customs, values and spiritual beliefs of the children and their family. ?Respect the contribution and expertise of staff in child care and education led, and other professionals who may they involve. The framework for early year’s practitioner to do the following: ?Record their qualification. ?Reflect on their work. ?Formulate their self-development plan. ?Allow manager to understand staff experience and qualification and training needs to support the development of the sitting. ?Ensures children are kept healthy and safe. ?Ensures that children have the knowledge and skills they need to start school. ?Sets the standards that all early years providers must meet to ensure that children learn and develop well. ? 3. 1 Explain how a working relationship is different from a personal relationship: Thedifferencebetweenaworkingrelationshipandpersonalrelationship is that, because of boundaries, professional codes of conduct, employer policies and procedures. in your working relationship you would be friendly have a different approach treat with equality you would know your role and responsibility you would not share personal information as you would with friends. Also a working relationship as no emotional attachment and is primary based around your job, where as personal relationship as an emotional attachment due having family and personal friends and is not work related. 3. 2 Identify different working relationships in early years setting: Colleagues: Which we support each other and cover to each other if one of us unwell, and give right information to help us process the work ,so is very important that working together as team work. Manager: Provide right information about every single child clearly in good report to help the manager catch up correct information for easy and smooth work. GP (the doctor): Take all the health information from children’s GP that will help us to avoid put children in risk, and inform their doctors about any change we me recognise it. Social worker: Work with social worker keeps children safe if their parents abuse them or relative emotionally or sexually Parents: Work with parent Is more important things, this will allow  parents and staff share information about the children. Children: We have to give every single child chance to tell about themselves and give them opportunity to get their right, listening to them, give them time to explain themselves, and develop their skills. Suppose to work in respect and trust environment to run the work in smooth and easy way to share information between them. 3. 3 Explain reasons for working in partnership with other: Partnership involves responsibility on both sides. Working in partnership with others is very important because everyone involved can share  information and concerns to create a holistic view about children and young people. For example in a nursery working with the parents/cares is part of safeguarding policy, this will help children feel safe and secure. Partnership involves parent, families and practitioners working together to benefit the children. Each person recognizes respects and value what others does and says (opinions). Part Communication will be easy and clear. Good partnership working should be based on effective and accessible peer support. Open and honest communication essential to encourage trust . Choice, fairness, openness, trust and empathy; and  Respect for the experience and knowledge of the person (and, where appropriate, their carers) about their condition, circumstances and preferences for care. In order to achieve a good partnership partners need to communicate, co-ordinate, co- operate. There are two types of partnership working: multi agency working and integrated working. Multi agency working brings together practitioners from different sectors to provide an integrated way of working to support children, young people and families and ensure that children who need additional support get the right professionals they need to support them. Multi agency working may include people form professional backgrounds such as social workers, health, education, early years, youth work, and police and youth justice. Children, young people and family’s needs can be very different, the composition of a multi-agency team will differ from case to case. It is important each practitioner brings with them their own specialist skills, so that the child, young person and family gets the best support possible. An integrated working are service hubs for the community bringing together a range of services, usually under one roof, whose practitioners then work in a  multi-agency way to deliver integrated support to children, young people and their families, for example extended services of Sure Start center. It includes people such as nurse, teacher, youth worker, sports coach, social worker, or any other member of the children’s workforce. It is important to work in partnership with others because: all the agencies can share information and concerns and create a holistic view about children in a care setting when any need arises, to help to keep the children safe from harm and promote their welfare, to diagnose a special need quickly inchildren and get the help that is needed to the child/family†¦ Ref : Study Mode 3. 4 Identify skills and approaches needed for resolving conflict: We should try to handle conflict situations by remaining calm, ending the conflict before it escalates and remaining respectful of others. However, there are times when this may seem impossible and the following skills are required: Openly discuss, knowledge the feeling and emotions from both side, demonstrate active listening skills for both side and Give both opportunity to be heard without, Invite them to come with their own solutions to the problem. Partnership involves parents, families and practitioners working together to benefit the children. Each person recognizes, respect and value what others does and says opinions. Good partnership working should be based on: effective and accessible peer support Open a honest communication and give choice, fairness, openness, trust and empathy. Finally respect for the experience and knowledge of the person( and where appropriate their carers) about their condition, circumstances and preference for care. Task 4 4. 1 Explain why continuing professional development is integral to the role of the early year’s practitioner: Continuing professional development is important because it ensures me continues to be competent in your profession and it is an on-going process and continues throughout a professional’s. Continuing professional development is integral to the role of the early years practitioner. Working with children is a highly responsible profession; it requires to show great sensitivity to the children and their parents. In order to be successful in the role practitioners have to be honest with themselves, recognize where are the areas of weaknesses and strengths. An introduction to the role of the early year’s practitioner Unit 2. 1 Tagrid elias.

Strategic Knowledge Management Technology Essay

The magnitude of the work or activity that qualifies to be a project differs in various states. however, it is very clear that however small the task may be, the need for a project management tool or technique is essential. this will help in the planning stages to achieve successful outcomes. Therefore, project management tool s is required in the project for planning and managing purposes though it is not restricted to business activities. Some of these projects may involve weddings plans and house relocation. Positive results are expected whenever an efficient project management tool is used to avert problem risks and failures. Project management may involve changing or introducing things hence involve in human resources, financial matters, security and various stakeholders among others. In a proper project management, there are about six major steps to be followed such as term of reference, planning, communication, monitoring and project completion among others. During this process, project management tools are fundamental in ensuring the success of the project. This study focus on the 2013 – 2014 relocation project en route projects, which is a consultancy project. There are several tools to be chosen and in this project are communication log a Gantt chart (called project time line) and risk management log (Young, 2003). Each of these tools has its procedures and its benefit as far as this project is concerned. The choice to use Gantt chart tool and its benefits The choice to use the Gantt chart in this assignment is almost obvious in the project management field. The tool is named after the founder Henry Gantt, who invented it a more than a century ago (1910). After the concept was outlined, it was remarkably implemented initially during World War 1. The major use of the Gantt chart at that time was by American general Crozier to manage complex weapon production and logistics operations. Since then, many people have used the tool, especially the work breakdown structure (WBS) that has been relevant until today. To start with, the reason to choose the Gantt charts in my project was that it is an easy-to-use graphical tool among operations and project managers when determining condition of projects. this project includes various activities during the process that require close monitoring over the period to ensure these activities are carried out as planned. As a consultant and the leading project manager, it becomes easy to pay close attention to the progress of the operations to ensure that the functions involved are completed by their scheduled date. Secondly, the choice to use the Gantt chart is intertwined to the efficiency and reliability it has on project management. That is why Gantt and pert charts remain the two major and commonly used graphical tools among managers in making diagrams on the activities engaged in the project. In fact, the existence of the tool since 1910 has proved major tool although in the recent years it has witnessed some drawbacks, as projects are not fixed whereas daily updating may be tiresome. Nevertheless, people have insisted on using the tool as people have faith on it. As a fan in diagrams and charts, i decided to use the Gantt charts for my project because it creates complexity. Pictures bring a bigger idea of a situation like this once you master the art of interpreting them. More so, picture or charts yielded by this tool are easy to understand once studied. In fact, Gantt charts helps in organizing thoughts. This is enhanced through the dividing and conquering concept. On the other hand, the decision to use the Gantt charts was based on its ability to show visibility of the whole project. Once the chart is creating, it was possible to place the chart in either a bigger version of actual version to see the progress. This helped in realizing and reminding me of the objectives as well as when various activities are supposed to take place in the process (Johnson, 2003). This does not require high intellectual ability when interpreting how the project is going on. Largely, the Gantt charts helped in demonstrating to my clients that i know what is doing in my consultation duty. This is reflected after producing nicely presented Gantt chart showing proper organization of high-level tasks as well as resources allocated to these tasks. It generally helped in sending the bigger picture on whether the needs of the project are met or not as well as determining if there will be a success in the project. Lastly, the Gantt charts helped in setting realistic periods. The Gantt chart had bars indicating when a particular task or set of tasks will be completed. As a result, it was possible in planning and arranging various functions in a proper perspective. This help in limiting the events during this projects that may end up using much time and resource yet they could not add any value to the project. By studying the charts, it became easier to focus real issues and saved much of my time (Wilson, 2003). According to Peterson (1991), Gantt charts are fundamental in the planning theory. Planning theory traces its background even during the ancient times. Even in the bible, it depicts how various individual and groups were connecting with agricultural pursuits through planning some of their religious practices. Similarly, governments and other economic groups are as well using the planning theory to determine the profitable times when there is need to allocate the scarce resources. More so, the entrepreneurs have used this to decide when to deliver good s and services. As a result, they have tried to avert risks that may undermine their activities through planning. The choice to use risk management log and its benefit On the second tool used for this project was the risk management log. it is worth noting that project risk management entails a process involved in identifying risks, analyzing risks, developing appropriate responses to risks, and monitoring risk triggers in which as a project manager i had to effectively utilize (Ward, 2003). As a result, it was possible to ensure that risk management is done and that risk triggers were monitored. The decision to use this tool alongside the Gantt chats was the capability to use the tool in identifying, managing, and ranking risks throughout the life of the project. The use of the risk management logs was preferred because it is very brief and direct on point. As a result, it could be easier to explain to the client on the progress of the project as well as explaining on why some activities may delay as risks engulf the functions. On the other hand, it will be easier for the client to realize the probable reasons for projects delay and understanding the risks and threats that may face the project (Rosa, 2013). The tool has a risk management worksheet helped in realizing the types of risks likely to be encountered during the project period. To start with, the general risks were categorized as well as the specific risk. The general risks are noted risks likely to recur throughout the life of the project without a specific date associated with it (Cerner, 2001). On the other hand, the specific risks encompassed risks being associated with a particular date when they may occur during the project period (Bouchaud, & potters, 2000). The clarity on these risks was based on the assumptions or risks based on the probability and the impacts on my project. Depending on the level of probability between probability and impacts on project, various risks were categorized as high, low, or medium. The emphasis should be given to the highly categorized risks to ensure success of the project. On the other hand, the risk management log was chosen because after categorizing the risks it was possible to formulate contingency plan of action on issues triggering the level of risks (smith, 1999). In this case, the tool played a crucial role in organizing various activities related to the en route project. The contingency plan of actions laid safety measures to avert the project failures led by adversities. .the tool demonstrated a clear picture of sequential commencement and closure of various activities involved in the project. The risk categories were determinant factor on the period used on various functions. The use of the risk management tool helped in realizing the risks or threats likely deter the success of the project. It started with risk identification to determine risks likely to affect the project and documenting the characteristics of those risks (wells, 1996/1997). Both the internal and external aspects of the project were tracked in which the emphasis on internal risks was on directly controllable items by the project team whereas the external risks were events happening outside the direct influence of the project team. The tool contribute a final document that is presentable and areas of much interest t=are bolded especially on the probability and impacts. There is a systematic arrangement of causal effects and the outcomes at various stages. This was beneficial in this project in making forecasts and projecting possible changes to avert high risks or threats. With the help of the triggers at the last column, to show ‘how do we know this may be starting to happen?’ Sometimes obvious, but often not. May be worth also noting my responsibility of keeping an eye on this to make alerts on the project. The presence of the ‘contingent actions’ president as to do if the risk does happen (Gottschalk, 2005). . It is useful to think about this at the beginning, as you may need to make preparations or alert people in advance. To repeat, this is all much more important for higher impact/probability risks. Conclusion The presence of various project management tools may sometimes be hard for project managers to chose (Howes, 2001). However, good choice of the appropriate tool will be a milestone in achieving a successful project. In this case, the use Gantt charts and the risk management logs were preferred for their ease and presentation to the client. They made it possible to explain to the client on various stages and expected threats during the project life. The link between the client and the project manager is fundamental to ensure the smooth completion of the project whereas the mutual understanding could help in developing trust and long-term relation to make the projects successful. References Bouchaud, J., & Potters, M. (2000). Theory Of Financial Risks From Statistical Physics To Risk Anagement. Cambridge: Cambridge University Press. Gottschalk, P. (2005). Strategic Knowledge Management Technology. Hershey Pa: Idea Group Pub.. Howes, N. R. (2001). Modern Project Management Successfully Integrating Project Management Knowledge Areas And Processes. New York: Amacom. Johnson, J. (2003). Managing Time (4th Ed.). Oxford: Elsevier Science & Technology. Kerzner, H. (2001). Strategic Planning For Project Management Using A Project Management Maturity Model. New York: John Wiley. Rosa, M. (2013). Business Process Management Workshops Bpm 2012 International Workshops, Tallinn, Estonia, September 3, 2012. Revised Papers. Berlin: Springer. Smith, N. J. (1999). Managing Risk In Construction Projects. Oxford: Blackwell Science. Ward, S. (2003). Transforming Project Risk Management Into Project Uncertainty Management. International Journal Of Project Management, 21(2), 97-105. Wells, G. L. (19961997). Hazard Identification And Risk Assessment. Rugby, Warwickshire, Uk: Institution Of Chemical Engineers. Wilson, J. (2003). Gantt Charts: A Centenary Appreciation. European Journal Of Operational Research, 149(2), 430-437. Source document

Treating De Quervains Syndrome at Home

Treating De Quervains Syndrome at Home It is important to note that treating De Quervains syndrome, also known as gamers thumb, at home or without the direction of a doctor is possible, however, severe or chronic De Quervains syndrome should be evaluated by a qualified healthcare provider since, if left untreated, De Quervains syndrome can result in permanent injury and a loss of your range of motion and grip strength. Treating De Quervains syndrome should begin when symptoms first appear and continue as long as the symptoms persist or the cause is still relevant. Treatment should be done leading up towards a doctors appointment or during your data gathering activities while trying to determine the cause of your De Quervains syndrome. Treatments and their effectiveness should be noted within this data. The first step in treating De Quervains syndrome at home is taking care of your general health. Chronic inflammation affects a lot of people and can contribute to or hamper your recovery from most repetitive stress injuries, including De Quervains syndrome. General Health To make your De Quervains syndrome treatments the as effective as they can be you should be in good health and at a healthy body weight. Being overweight contributes to chronic inflammation and affects your circulation as well. And without good circulation, your body cant repair itself effectively. So maintaining a good circulatory system through cardiovascular exercise helps. Hydration Staying hydrated is important as well. A good rule of thumb to stay hydrated is to take your weight in pounds, slide the decimal to the left so you lose the ones column, and drink that many ounces of water. If you weigh 250 pounds then you should drink at least 25 ounces of water a day. Rest The best way to treat your De Quervains syndrome at home is to identify what activities are causing the repetitive stress and avoid doing them while allowing your wrist and thumb ample time to rest and heal. Being able to take a couple weeks off and not use your hand for much is almost always impossible. So at least try to reduce the length of time, the number of repetitions or strength required to perform the tasks causing the repetitive stress. If at all possible avoid repetitive motions of any type with the hand and wrist. Ice One of the most effective treatments for any inflammation, like De Quervains syndrome, is using ice. Ice reduces swelling and relieves pain. Use an ice pack regularly to reduce your inflammation following a 15 minute on - 15 minute off pattern. A cool pack, one that isnt as cold as frozen ice, can be kept on longer. Follow the manufacturers recommendation on these items. Over the Counter Medication The inflammation associated with De Quervains syndrome can be reduced with the use of over the counter anti-inflammatory medication such as ibuprofen or acetaminophen. They are also effective at managing pain. Liniments and pain relieving balms can help temporarily relieve your pain, but often do not reduce the inflammation. Whether you use a pill or a topical pain reliever it is important to remember that they are simply masking your pain. The problem is still there and if you continue to stress the area while the pain is masked you can further injure yourself. Stabilization/Immobilization When treating De Quervains syndrome at home you may want to consider wearing a splint to immobilize the wrist and thumb that is being afflicted. A splint will completely immobilize your thumb and/or wrist allowing it to heal without further stressing the area. If complete immobilization is not practical then stabilization may help. To stabilize the wrist and thumb for De Quervains syndrome a brace or compression wrap is used to support the wrist and thumb, especially when gripping. This provides more support to the area reducing some of the stress and range of motion you would normally receive. But it does not impede you from all repetitive stress or further injuring yourself. Exercise Physical therapy is a vital part of treating and recovering from De Quervains syndrome. A doctor or physical therapist can provide you with an exercise regiment to help your particular condition and instruct you in the proper execution of those exercises. A couple of easy stretches can be performed on your own, however. These stretches should only be done a couple of times a day and you should not experience any pain when doing them. If they are hurting it may be time to see a doctor for your De Quervains syndrome. Stretching the muscle between the thumb and the palm is a good exercise. The inflammation and irritation of the tendons in De Quervains syndrome often destabilize the base of the thumb. It becomes weak and difficult to properly use. You can help relieve the stress at the base thumb joint by stretching and massaging the muscles and tissues that hold it in place. To perform this stretch grab your afflicted thumb with your other hand and pull the thumb away from your palm. Hold the stretch for ten to fifteen seconds and then release. Let the sensation die down completely before stretching again. Perform this stretch with the hands below the level of your heart for better circulation during the stretch. Massaging the web of muscle and tissue between the thumb and palm is beneficial as well. Next stretch the tendons that control the thumb and pass through the wrist, the ones causing the problem. Hold your hand in a relaxed fist and flex your wrist downward much like in Finkelsteins test. Dont flex your wrist to the point of pain, however. Just give it a relaxing stretch for ten to fifteen seconds and then release. These stretches should be done once or twice a day and no more. The area has very small muscles that can easily be overworked. If you strain those muscles and your thumb starts hurting give it a day or two before you begin stretching again. The stretching will have a cumulative relaxing effect on your De Quervains syndrome over the course of a couple of weeks. It is important to note that you should not stretch any part of your body when it is cold. So do not stretch your thumb after icing it or when under the effects of a pain reliever since it is easy to overstretch things in those cases.

Edwin OConnors

Edwin OConnors novel The Last Hurrah illustrates a remarkable view of the difficult and complex life of the Irish-American community of Boston in the 1950s. The story is presented though political context focusing on social and ethnic concerns as well as prejudice and stereotyping. This is a true story of politics, corruption, the rise and success of the Irish immigration, the opposition but most of all it is a story of people.There are a number of important elements that are unique to the Irish community in Boston and also significant to the life of Skeffington. As a descendent of the Irish immigration Frank Skeffington values historical perspective, religion and work ethic. He realizes the struggles of his parents, and is proud of his past we are not all descended from kings he told his nephew. While running his campaign Skeffington experiences strong opposition from James Curley, a forceful and corrupt political force in the community in Boston. Curley demonstrates !a clearly d etermined form of corruption without concern for the ethnic or political history of the Irish immigrant community. Although Curley chooses to display his hatred toward the Irish through politics, his intent is extremely clear, which reveals strong evidence of discrimination displayed not only directly towards immigrants but descendants of those immigrants as well. The major conflicts developed are not just the products of the perceived political situation or corruption, but are also related to common social and religious perspectives indicative of the community Once politics were the only way a man could climb out of the slum. Frank Skeffington, who originated out of the Irish getto, unveils an important lesson, such that, in order to become a powerful adult one must comprehend their past and make determined efforts to challenge complicated issues. By no means could Skeffington change the future direction of hi...

Formal report Essay Example | Topics and Well Written Essays - 3500 words

Formal report - Essay Example The company has a diverse customer base and thus the resources to improve the relationships between customers, employees and management, among others. The importance of leadership is highlighted in this report while defining the role expected of different players in the business. The report also incorporates the elements of building a proper customer service repertoire. The customer service is to be supported by a charter and standards, which also incorporates the use of norms and organizational practices. The above discussion and recommendations demand that Samsung improves on the employee policy to empower their contributions to customer challenges, by developing an employee well versed with the company operations, in different product departments, to improve on knowledge directed towards customer-service In this way, stronger customer loyalty will be built that leads to better company image and increasing revenue. The report concludes with the provision of a conclusion based on fi ndings, and recommendations that would improve on how the company relates with customers. The paper limits the study to the electronics branch of the business. This paper covers challenges that are faced by Samsung’s customer relations. Samsung has two challenges in customer relations. Customer service representatives experience high pressure because they receive many negative emotions and hear lots of complaints, and the working environment is not as comfortable as other clerical jobs, in retrospect to the nature of the job. The principles of customer service (integrity, respect, and accountability) must be integrated with the customer relations policy in Samsung’s approach to dealing with their clients, under customer support. The company has a diverse customer base and thus the resources to improve the relationships between customers, employees and management, among others. The importance of leadership is highlighted in this report while defining the role

DOMINION Essay Example | Topics and Well Written Essays - 250 words

DOMINION - Essay Example Biblical texts have shown emphasis and influence on the comprehension of human beings and how we think of ourselves in reference to God our creator and the environment around us. The verse evaluates human dignity as well as privileges given to him by the Creator, human sexuality, women and men relationship, and man’s role in relation to the creation. It is here where the bible illustrate the dominion of man in reference to the world (Genesis 1: 28). This dominion is phrased such that human beings have the role to exploit the environment but to do it responsibly meaning; to use the available resources to help him but not misusing them (Culture and Bible 1995). The role also extends to naming the animals, monitoring their activities, and developing the nature of the world; this is because it defines the hierarchy of authority and power. In short, human beings play the role of the head of the house as far as the whole creation is concerned (Anderson, Bernhard 1975). Man has responsibility to govern and supervise the overall creation. This is because they have added features such as they are capable of differentiating between the wrong and right which gives man a basis of decision making. The added feature resulted from God’s images and likeness unlike the rest, and this brings about the aspect of

What is the heart of Catholicism Essay Example | Topics and Well Written Essays - 1250 words - 1

What is the heart of Catholicism - Essay Example For salvation and redemption, people need to gather around the bishop since he is the true descendant of God and, therefore, of Jesus. In Catholicism, this institutional approach to belief and the importance of communion with the Holy See through a religious medium like church or other religious authority are essentially inspired by Biblical evidences and history. One of Jesus’ speeches supports Catholicism’s claim about the importance of a believer’s communion with the religious authority is as following: â€Å"I say to you, something greater than the temple is here† (Barron 24). Indeed in Catholicism, the ideas of ‘temple’ and ‘bishop’ are the representatives of each other. In this regard, Barron says, â€Å"If Jesus is, in his person, the true temple, then he should be the definitive source of teaching, healing and, forgiveness and this is just what the Gospel tells us† (Barron 24). Indeed this very basis of Christ’s persona as the sole source salvation and redemption lies at the heart of Catholicism. Indeed, proper religious authority plays an important role in shaping the rites and rituals of Catholicism. The propriety of religious authority is often determined by sacramental evidences. While the Catholics unanimously believe in the ministration of Christ as the temple of teaching, salvation and redemption, the bishop is believed to be the true spiritual descendant of Christ himself. Therefore a bishop plays a very important role in catholic rites and rituals. For an instance, Catholic dogma asserts that the sacrament of the Lord’s Supper must be administered by certain qualified persons. According to the Roman Catholic Church, â€Å"only a Catholic Priest ordained into the apostolic succession can administered the Eucharist† (Erickson 1122). Erickson further says in this regard, â€Å"If any other person should take the same physical elements and pronounce the same words over them, they would remain bread and

Module 6 Essay Example | Topics and Well Written Essays - 500 words - 1

Module 6 - Essay Example It is believed that there are certain places considered as sacred spaces where the kami communicate with people. These places are usually located near waterfalls, trees and mountains, rivers, and other unusual natural formations. In these places, shrines are built to house the kami where the sacred space separates them from the ordinary world. Sacred spaces also exist in the homes where the kamidana or home shrine is designated. The shrine and the home shrine are therefore treated with the utmost respect, and this is evident in the architecture of the edifice. A large gate called tori, with a distinctive design fronts kami shrines, exhibiting two upright bars and two crossbars that indicate the separation of the sacred from the common space. Aside from this several real and symbolic barriers mark the sacred space, such as statutes of protection, ropes and fences. The shrines have distinctive parts such as the public hall of worship (haiden), the hall of offerings (heiden), and the innermost portion which comprises the worship hall reserved for the high priest (honden). It is in the honden where the symbol of the enshrined kami is situated. http://it.spcollege.edu/flashapplications/accessibleYouTubePlayer/index.htm?swfWidth=480&swfHeight=358&videoWidth=480&videoHeight=270&srtFile=http://it.spcollege.edu/srt/HUM2270_KevinMorgan/Hum2270_Mod6_EarlJapArtCult_TradJapArch.srt&youtubeURL=http://www.youtube.com/watch?v=VVnQvhS4vRs The video chosen for review describes how Japanese dwellings are constructed. It is interesting to note that the traditional Japanese home is constructed of wood and light materials and seldom have solid walls. There are also no permanent partitions, only temporary dividers, typically free-standing folding screens made of paper that are set up when the need to segregate spaces arises. Occasionally, there are also sliding doors which are installed along wooden

Visual culture Essay Example | Topics and Well Written Essays - 3000 words - 1

Visual culture - Essay Example Just like in any other artistic work visual products tell a story from the perspective of its creator and interpreted by its user. Illustrations are a group of visual art that includes drawings, paintings and photographs. This essay describes how drawing and paintings are used to define gender, gender roles, social events and economic differences among different cultures. To do this specific cited art works have been analyzed in relation to time of production and social economic environment within that time. Visual art: paintings and drawings Art causes people to look closer at social issues, other people, their emotions, the environment and life forms around us. It brings out issues that are usually ignored or are not easily perceived through highlighting the impressions that such issues communicate (Mirzeoff 2002, p. 10-180). Through illustrations such as pictures, drawings and paintings artist provide their audience opportunities to change their thinking perspective and appreciati on of messages behind the art. Close analysis of drawings and pictures one is able to understand the artist’s self expression through their visual product. Audience find ways to draw encouragement, purpose and excitement about the things expressed. Simple statements presented through visual material such beauty of landscape, unique culture, political environment, social events and others help the artist to communicate an idea, emotion or purpose in their work. It remains clear that culture influence art and hence visual products may be understood through the perspective of the culture that inspired them. Different cultures have a different view on social, political, economic activities and the role of different sections of their populations. While some sections allow for liberal thinking and free self exploration, others are conservative remaining rigid to structural changes that limit level of adjustment and self expressions. As a result, some art may not be appeasing to the rest of the world but to the culture that inspired them they may be the most beautiful visual products. Gender roles and socialization patterns can be analyzed through close comparison of inspiring factors of different eras and environmental factors. There is a great difference between drawings and photographs done earlier and those done within the era of modern art which stretches from 19th century to date. In the modern era artist are inspired by style, color and medium prompting experimenting more with these factors. Paintings done prior to this period were mainly done on wood or canvas. Philosophies that define modern economy and politics have been linked to modern art such as capitalism, self consciousness, and perspective. For instance paintings by Jack Ventrriano depict culture of Scottish people especially revolving social event which are emphasized in Scotland. In his painting The Singing Butlers which became Britain’s best selling image in 1992, depicts a scene whe re a Scottish pair had escaped from a party and is dancing out on the beach sand while their servants keep guard. With the sky foggy the servants are shielded under umbrella. The oil on canvas painting demonstrates the artist view of how beautiful life is, and dancing is a way for interpersonal connections. Further the painting indicates diligent and committed servants at the service of their bosses’ event in the stormy weather. This painting has been reported

Fully researched Legal Interoffice memorandum based on my class Research Paper

Fully researched Legal Interoffice memorandum based on my class hypothetical - Research Paper Example Brief Answer Yes. The fact that the child’s father filed a paternity action in Illinois when paternity had already been established by court order in Florida, thus the Florida court had continuing custody jurisdiction, following the Uniform Custody Jurisdiction and Enforcement Act (750 ILCS 36/101 et seq. (West 2004)). In order to obtain any custodial rights, the correct filing would be in Florida for a temporary change of custody or a petition requesting a change of jurisdiction to reflect the parties’ new home state. In addition, due to Ms. Porter’s active duty status in the military, the action falls under the Service Members Civil Relief Act of 1997 and contains several, reversible errors under that law and its adoption by Florida statute 61.13002, et seq.. Statement of Facts Our new client, Melissa Porter, has a five- year old son with former partner, John Straub. Paternity, custody and child support were established in Florida in 2008, where the child and t he parents resided for approximately four years. The Florida courts have not relinquished jurisdiction, nor is there any pending action to do so. All parties relocated to Illinois a year ago. There were no filings, motions or correspondence between courts to change home state jurisdiction. At that time Ms. Porter had custody of her son, David. Ms. Porter joined the U.S. Army Reserves in August 2010. There was a verbal agreement between mother and father that Mr. Straub would provide a home for his son during six weeks of Basic Training, at which time Melissa would resume care and custody of their David. During active duty in the Reserves, Ms. Porter suffered a serious training accident and spent six months recovering. She was recently re-settled in Chicago and attempted to arrange the return of her son to her care. Mr. Straub and his new wife refused and filed a paternity action in Illinois, the conclusion of which he was awarded custody of the son. Our client wants to understand wh at rights she has to the return of her son under applicable State and Federal statutes, as well as any other issues or concerns that arise from her service and subsequent injury. Discussion It is likely that the Illinois Appellate Court will overturn the lower court decision on custody jurisdiction and vacate the custody order because it occurred while Ms. Porter was covered by the Service Members Civil Relief Act (50 U.S.C. Â §520, et sec) and the Florida courts had continuing custody jurisdiction under the Uniform Child Custody Jurisdiction and Enforcement Act of 1997 (750 ILCS 36/101 et seq. (West 2004)) (UCCJEA). The original Florida custody order of November 3, 2008 takes precedence over the Illinois custody order obtained in error in 2011. The Uniform Child Custody Jurisdiction and Enforcement Act presents the States with more transparent principles to use in deciding which States have original jurisdiction with regard to paternity and custody determinations. Article 2, Secti on 202(a) states: Except as otherwise provided in Section 204, a court of this State which has made a child-custody determination consistent with Section 201 or 203 has exclusive, continuing jurisdiction over the determination until: (1) a court of this State determines that neither the child, nor the child and one parent, nor the child and a person acting as a parent have a significant connection with this State and that substantial evidence is no longer available in this State concerning the child's care, protection, training, and personal relationships; or (2) a court of this State or a court of another State determines

Module 6 Essay Example | Topics and Well Written Essays - 500 words - 1

Module 6 - Essay Example It is believed that there are certain places considered as sacred spaces where the kami communicate with people. These places are usually located near waterfalls, trees and mountains, rivers, and other unusual natural formations. In these places, shrines are built to house the kami where the sacred space separates them from the ordinary world. Sacred spaces also exist in the homes where the kamidana or home shrine is designated. The shrine and the home shrine are therefore treated with the utmost respect, and this is evident in the architecture of the edifice. A large gate called tori, with a distinctive design fronts kami shrines, exhibiting two upright bars and two crossbars that indicate the separation of the sacred from the common space. Aside from this several real and symbolic barriers mark the sacred space, such as statutes of protection, ropes and fences. The shrines have distinctive parts such as the public hall of worship (haiden), the hall of offerings (heiden), and the innermost portion which comprises the worship hall reserved for the high priest (honden). It is in the honden where the symbol of the enshrined kami is situated. http://it.spcollege.edu/flashapplications/accessibleYouTubePlayer/index.htm?swfWidth=480&swfHeight=358&videoWidth=480&videoHeight=270&srtFile=http://it.spcollege.edu/srt/HUM2270_KevinMorgan/Hum2270_Mod6_EarlJapArtCult_TradJapArch.srt&youtubeURL=http://www.youtube.com/watch?v=VVnQvhS4vRs The video chosen for review describes how Japanese dwellings are constructed. It is interesting to note that the traditional Japanese home is constructed of wood and light materials and seldom have solid walls. There are also no permanent partitions, only temporary dividers, typically free-standing folding screens made of paper that are set up when the need to segregate spaces arises. Occasionally, there are also sliding doors which are installed along wooden

Fully researched Legal Interoffice memorandum based on my class Research Paper

Fully researched Legal Interoffice memorandum based on my class hypothetical - Research Paper Example Brief Answer Yes. The fact that the child’s father filed a paternity action in Illinois when paternity had already been established by court order in Florida, thus the Florida court had continuing custody jurisdiction, following the Uniform Custody Jurisdiction and Enforcement Act (750 ILCS 36/101 et seq. (West 2004)). In order to obtain any custodial rights, the correct filing would be in Florida for a temporary change of custody or a petition requesting a change of jurisdiction to reflect the parties’ new home state. In addition, due to Ms. Porter’s active duty status in the military, the action falls under the Service Members Civil Relief Act of 1997 and contains several, reversible errors under that law and its adoption by Florida statute 61.13002, et seq.. Statement of Facts Our new client, Melissa Porter, has a five- year old son with former partner, John Straub. Paternity, custody and child support were established in Florida in 2008, where the child and t he parents resided for approximately four years. The Florida courts have not relinquished jurisdiction, nor is there any pending action to do so. All parties relocated to Illinois a year ago. There were no filings, motions or correspondence between courts to change home state jurisdiction. At that time Ms. Porter had custody of her son, David. Ms. Porter joined the U.S. Army Reserves in August 2010. There was a verbal agreement between mother and father that Mr. Straub would provide a home for his son during six weeks of Basic Training, at which time Melissa would resume care and custody of their David. During active duty in the Reserves, Ms. Porter suffered a serious training accident and spent six months recovering. She was recently re-settled in Chicago and attempted to arrange the return of her son to her care. Mr. Straub and his new wife refused and filed a paternity action in Illinois, the conclusion of which he was awarded custody of the son. Our client wants to understand wh at rights she has to the return of her son under applicable State and Federal statutes, as well as any other issues or concerns that arise from her service and subsequent injury. Discussion It is likely that the Illinois Appellate Court will overturn the lower court decision on custody jurisdiction and vacate the custody order because it occurred while Ms. Porter was covered by the Service Members Civil Relief Act (50 U.S.C. Â §520, et sec) and the Florida courts had continuing custody jurisdiction under the Uniform Child Custody Jurisdiction and Enforcement Act of 1997 (750 ILCS 36/101 et seq. (West 2004)) (UCCJEA). The original Florida custody order of November 3, 2008 takes precedence over the Illinois custody order obtained in error in 2011. The Uniform Child Custody Jurisdiction and Enforcement Act presents the States with more transparent principles to use in deciding which States have original jurisdiction with regard to paternity and custody determinations. Article 2, Secti on 202(a) states: Except as otherwise provided in Section 204, a court of this State which has made a child-custody determination consistent with Section 201 or 203 has exclusive, continuing jurisdiction over the determination until: (1) a court of this State determines that neither the child, nor the child and one parent, nor the child and a person acting as a parent have a significant connection with this State and that substantial evidence is no longer available in this State concerning the child's care, protection, training, and personal relationships; or (2) a court of this State or a court of another State determines

Market Research †Case Study Spaghetti Fettuccini Essay Example for Free

Market Research – Case Study Spaghetti Fettuccini Essay 1. Establish the goals of research that should be developed. There are several goals of research that should be developed for Fettuccini S.A.. First of all, they need to properly analyze their current situation and know especially the Spanish consumer’s behaviour and expectations in order to adapt their product to the market’s demands. Also, they need to consider their potential new costumers. They also need to analyze their competition, get to know what products and at what price they are selling and what are the competitor’s weaknesses so that they can get strategic advantage out of their position. The company has some experiences with selling whole grain pasta, but they need to test their new products, especially the new pasta product line since it is a fresh product. Fettuccini S.A. also needs to find out if they should open their own points of sales or if they should rather focus on distribution to existing shops. Finally, they need to establish a marketing strategy in order to know what kind of advertisement is the most suitable and effective for their business, and the way in which they want to transmit their messages. As the company had problems with punctual delivery and their service in general before, it would definitely be necessary to investigate also about these two points. They are not acceptable and must be improved once the reasons for both of these weaknesses are figured out. Another problem which should be resolved by investigating within the company is the company’s structure itself; it is not efficient since the different departments are located in different areas of Spain. Such a decentralized management is not agile enough for a company of Fettuccini’s size and produces too high costs. 2. Through the Internet, conduct a research to determine the secondary market for fresh pasta and define the main competitors of our company. The Fettuccini Company has already investigated on the secondary distribution of some new products such as freshly prepared pasta in order to diversify their offer, which was marketed in the fast-food restaurants of an accredited company in Madrid. Since the primary market for Fettuccini S.A. is the public administration, I would consider the following possible secondary private markets. An estimation of the world pasta production gives us an idea of the positioning of the Spanish pasta market. The estimated world pasta production in 2012 has been around 13.5 million tonnes, distributed as follows[1]: Spain has produced 252,208 tons and is ranked on the 13th position of the global pasta producers while number one, Italy, has produced 3,316,728 tons. As far as the pasta consumption is concerned, Italy dominates with 26.0 kg/ capita, while Spain only consumes 5.0 kg/ capita[2]. Although the pasta market in Spain is not as huge as in Italy, there is still enough potential for successful production and distribution of pasta products. The main competitors of Fettuccini S.A. come mainly from Italy and are companies like Buitoni with 22% of the market share, El Pavo, Rana or Gallo with a 10% of the total market share[3]. Other smaller competitors could possibly be Gusti d’Italia S.R.L., EGO Internationl S.R.L. or Tomasicchio Giuseppe[4]. The secondary market for fresh pasta products in Spain is â€Å"on counter†, which would be through chains serving fresh products such as Nostrum, Fresco etc., and also the traditional restaurants serving fresh pasta. Another big secondary market for fresh pasta are supermarkets[5]. Furthermore, specialized small shops selling food to take away for example should also be taken into account as potential customers. Delicatessen shops and restaurants can also be interesting partners for Fettuccini S.A. since both are offering high quality and exclusive fresh products. Another big secondary market are companies who offer catering or lunch service for their employees, and who might be interested in receiving daily fresh pasta dishes. The big opportunity for Fettuccini S.A. in this secondary market is that they produce in Spain, which means they should be able to deliver a lot faster and at a more competitive price. 3. Define the qualitative technique that you will use and introduce a dash of qualitative questions. In order to obtain data and useful information about what Fettuccini S.A. can expect from their potential market, get to know the preferences of their costumers and establish themselves in the market, they could use several qualitative techniques such as focus groups, triads, dyads, in-depth interviews, uninterrupted observation, bulletin boards, and ethnographic participation/observation. But due to the problem that many of these techniques are not only expensive, but especially time-consuming and the responses might be difficult to interpret, Fettuccini S.A. should in my opinion work with focus groups and combine the results with the results obtained from observation in points of sales, for example. Both for the focus groups and for the observations in points of sales, this could be combined with letting people taste the fresh pasta products and afterwards asking them specific questions.

Canterbury Tales: Wife of Bath Analysis

Canterbury Tales: Wife of Bath Analysis Prioress and Wife of Bath Canterbury Tales, by Geoffrey Chaucer, is a frozen picture of life in the Middle Ages. Chaucer places his characters on a pilgrimage, a religious journey made to a shrine or holy place. They are traveling on horseback from London to the shrine of martyr Saint Thomas a Becket at Canterbury. Chaucer has very opinionated views of the manners and behaviors of women and expresses it strongly in the Tale. In his collection of Tales, he portrays two extremes in his prospect of women. The Wife of Bath represents the extravagant and lusty woman where as the Prioress represents the admirable and devoted follower of church. Chaucer delineates the two characters contrastingly in their appearances, general manners, education and most evidently in their behavior toward men. Two female characters in Canterbury Tales portray themselves differently to what would be expected of their class and status. The Wife of Bath represents â€Å"liberal† extreme in regards to female stereotypes of the Middle Ages. Unlike most women being anonymous during the middle Ages, she has a mind of her own and voices herself. Furthermore, she thinks extremely highly of herself and enjoys showing off her Sunday clothes. Because of her obnoxious attitude, Chaucer makes her toothless, fat and large. The Prioress on the other hand, serves as a foil to the Wife of Bath. Chaucer describes her as a â€Å"tender-hearted† (154) who cannot bear the sight of pain or physical suffering. â€Å"She used to weep if she but saw a mouse caught in a trap, if it were dead or bleeding† (148-9). Chaucer paints a very delicate and elegant picture of the Prioress. Chaucer describes her table manners as very â€Å"graceful, not a drop of anything would fall from her mouth, and she was very polite when talking things at the tale† (131-134). Chaucers last description of Prioress the letter â€Å"A † around her neck that stood for â€Å"Amour vincit omnia† (166) meaning â€Å"Lover Conquers all.† The symbol that she wore showed that she is perfect and obviously a representation of what most men of that time wanted but they couldnt have her. Accordingly, the Wife of Bath is daunting, ostentatious, and ugly. She is nothing in comparison to the Prioress who is elegant, well mannered and above all loving. The Prioresss superiority over the Wife of Bath is shown again in the presence of education. The Wife of Bath has traveled a great deal and seems knowledgeable about things of the world. She brings up many valid points throughout the prologue, but Chaucer voids her opinion because of her social class and looks, when in truth she is actually wise. On the contrary, the Prioress is considered â€Å"scholastic† and high class due to her good manners. Her ability to speak French puts her character in a higher class category. Thus, once again the Prioress is considered intelligent. Wife of Baths action and thinking not only differ from the Prioress, but almost from everyone else in the Middle Ages. The Wife of Bath is radical especially when it comes to relationship with men. She is characterized as knowing much about love, which is illustrated by her physical description being gap-toothed, which symbolizes â€Å"sexual accomplishment.† Its interesting how the Wife of Bath is always striving to have sovereignty and the Prioress was granted sovereignty even though she didnt seek for it intentionally. The Wife of Bath and the Prioress alike have power over men once again this characterization would scare men. The Prioress, as her name suggests is a â€Å"superior being in a monastic community for women† is so important that â€Å"three priests were in her company† (168); as this shows her status as the boss, which would be fearful for men at that time. Early in the tale, there is a quotation by the Wife of Bath supporting the idea of mens fear. â€Å"I dont deny that I will have my husbands both my debtor and my slave, and as long as I am his wife he shall suffer in the flesh. I will have command over his body during all of his life, not he.† In other words she is saying that she will have total control over herself, her husband, and their household. Wife of Bath has a choice of not giving in to the man, but she decides to let the man have pleasure for his desire not hers. Because from her past experience, she knows how much men enjoy when women are submissive . Ironically, â€Å"She (Prioress) was all sentiment† (154), this is shown through her use of the Jew as the villain of her tale. However, there is no historical evidence of ritual murder of Christian children by Jews, but that would have not mattered to the pilgrims. This tale also reinforces her devotion to the church and this characterization can be seen as a fear to some men as they are unable to obtain her. This is the only time we see that Chaucer is telling us that the Prioress is not as perfect as she might have first seemed. She is basically a fake. A Prioress should take care of people but instead in Canterbury Tales, â€Å"she had little dogs,† (150) which was against the rules of the Church. She also loved to show off her dress, which is not something a nun would do. Chaucer now contrasts feelings in the Prioress with senses of the Wife of Bath. Prioress embodies fastidious sensibility. The Wife of Bath is the pole of elemental vitality. Prioress is â€Å"simple and coy† (123) and she never curses. However, she subtly violates the laws of her order by keeping pets, overdressing and taking on to a pilgrimage. On the other hand, Wife of Baths aggressiveness demonstrates of her instincts, appetites and will. She makes the institutions of Church: pilgrimage and marriage serve to her temperament. Chaucer developed two basic traits of her; Experience and desire for mastery. Its interesting to know that how Chaucer manipulates the mode of medieval romance with Prioress physically resembling a romance heroine, and the Wife of Bath is used in a romantic setting in Canterbury Tales. Both ways of using romance are connected with irony. Religious issues bring up another interesting contrast between the Wife of Bath and Prioress. Wife of Bath embodies empirical knowledge of facts; the Prioress embodies blind religious faith. Chaucer is trying to educate women through these tales, and say that there are times that one should be a feminist and times one should be not. In his compare and contrast, he shows in both women what men fear. Wife of Bath is excessively sex appealing, and the Prioress is generally filled with feelings. As we all know by now, that both of the womans are not what they seem to be, but they are the opposite of their class and status.

Circuit City - Internet Business Strategy :: Web Business Strategy

Circuit City - Internet Business Strategy Introduction In the fifty years since Circuit City opened its first store, the company has become one of the best-known sources of consumer electronics in the world. Today Circuit City boasts over 600 stores and more than 50,000 associates. The company consistently strives to offer low, competitive prices, high service standards, and a wide selection of products to meet consumer needs. Circuit City has long prided itself on the outstanding shopping experience it offers to customers. In the 1990 ’s the company was early to see the value of the Internet for making that experience even better. However, they shunned the then-popular approach that many bricks-and-mortar retailers were adopting, where online channels were viewed as replacements for or alternatives to the traditional channel. Instead, Circuit City saw the Web as a way to complement its retail outlets and provide customers with more reasons to visit a store. To define, develop, and deploy its web strategy, Circuit City wanted a robust site that would replicate the customer experience in its Superstores while leveraging the advantages of 24-hour Internet access. Detailed product information, comparison capabilities, depth of selection, and immediate inventory information were critical features that the Circuit City web site required. Key Business Issues Circuit City has competition at local markets—traditional electronic retailers as well as Internet-only players, including catalogers and national distributors. To expand upon its national reputation as a leading high-service, low-price retailer, Circuit City wanted a site that would leverage its national store presence. To do this, the site needed to seamlessly integrate its retail shops with a powerful e-Superstore that could provide quality service online while providing advantages of â€Å"express pickup† from nearby stores. The web strategy would then be tightly interlinked and interdependent with Circuit City’s core retailing business, helping drive more revenue to local stores while maximizing the company’s national and international web presence. Key Business Challenges: †¢Use the Web as a means to improve overall company success †¢Get into production quickly with novel approach to e-commerce †¢Provide superior online experience for customers in every respect Solution Snapshot In January of 1999 Circuit City commenced development, using Sun Enterprise servers that had just become available from a subsidiary company. To reach the market as quickly as possible with its novel concept, Circuit City determined to base its Internet presence on prepackaged solutions that minimized development time. This led to the choice of BroadVision to provide e-commerce software.

Free Great Gatsby Essays: The Truly Great Gatsby :: Great Gatsby Essays

The Truly Great Gatsby Is his novel the Great Gatsby, F. Scott Fitzgerald creates Gatsby as a character who becomes great. He begins life as just an ordinary, lower-class, citizen. But Gatsby has a dream of becoming wealthy. After meeting Daisy, he has a reason to strive to become prominent. Throughout his life, Gatsby gains the title of truly being great. Even before Gatsby is introduced, he is hinted at being out of the ordinary. The first evidence of this is when Nick says, "Gatsby turned out all right at the end." (2) Nothing was known about Gatsby at the time and Nick is already saying Gatsby was okay. There's a air of mysteriousness surrounding Gatsby. Everyone knows of him, but no one knows who he really is or where he comes from. Even at our first glance of Gatsby, he's reaching out for something only he can see. There were many stories flying about Gatsby but no one knew what to really believe. In on instance Jordan made the comment, "I think he killed a man." (49) Even when Gatsby confessed about his past he didn't always tell the truth. He told Nick he inherited great wealth, but in reality, Gatsby gained his wealth on his own. Even though Gatsby lied, the fact that he made himself what he was makes him even that much greater. When Gatsby was still James Gatz, he had a dream of leaving his life on the farm behind and become part of the upper-class. Even Gatsby's father knew when he said, "If he'd lived, he'd of been a great man." (169) Little did his father know that Gatsby was already great. Gatsby didn't always do the right thing to gain his wealth but he was always good at heart. His first real break in the outside world was when he met his best friend Dan Cody. Gatsby was seventeen at the time and had just left his life on the farm. Cody was a wealthy man of fifty and he showed Gatsby the ways of the world. It was said that Cody found Gatsby to be " ... quick and extravagantly ambitious." (101) He took Gatsby in and treated him almost as a son. Gatsby was to inherit some of Cody's wealth after his death but was stripped of his inheritance by Ella Kaye.

Recommendation Brief for an Internal Accountant Essay

Currently, a client with an out-of-control system is grasping for a change in order to regain their internal controls. For any company, internal controls are highly important for success. Internal controls assist with minimizing mistakes and dishonesty; however will not completely eliminate them. The client has an out-of-control system in operation and will definitely benefit from having an internal accountant. Therefore, it is extremely recommended that a well-qualified internal accountant be hired by the company. An internal accountant will provide management with the necessary information needed to handle issues that arise, as well as preform system audits to maintain internal accountability. Setting forth a reliable internal audit system will build stability within the company and assist with violations occurring with laws and regulations. The role of an internal accountant will include, but are not limited to, working closely with the owners and department managers to evaluate t he company’s performance in the most vital areas of operation and review the policies and procedures to ensure they are in line with the company’s mission and goals. More specifically, the internal accountant will evaluate the assets, financial accuracy, and that the standards of the government and industry are being followed correctly. The internal accountant will also serve as a security measure for the company and their assets. To directly describe the responsibility of an internal accountant the first action would be to assess the current system and create a plan of action to correct it. The audit will be focusing on deficiencies and areas of improvement. The plan will consist of correcting the items found to be working against the company and implementing suggested changes within. Once the internal accountant has completed their assessment, a formal written recommendation describing the current control system and the deficiencies, along with an explanation of how management can correct and improve the issues. The hiring of an internal accountant has many advantages, especially for a company with an out-of-control system such as  the client . The first would be the money saving attribute because there would be no need to hire an outside auditor. Minimizing deficiencies to prevent a long-term negative affect is another hopeful advantage, as well as improving the overall functioning of the company to be more efficient in operations and successful in hitting the company’s mission and goals that have been set. The ideal candidate for the internal accountant position will pose an exceptional knowledge base of the company’s industry operations and goals. This candidate will have access to confidential information that others may not possess, therefore being part of the company’s staff will be able to conduct evaluations of the system and provide management with the necessary tools to correct issues as they surface. Specific qualifications and requirements need to play a major role in the hiring process of the internal accountant. These items would include the proper amount of education and experience, to include the required licensing to conduct the appropriate job functions legally. Experience will play a pri mary role when it comes to written reports and timely problem solving techniques for the current out-of-control system. The client advantage to hiring a candidate with a certain amount of knowledge of the industry would be that the candidate will already have a direction based off of what they know works versus what does not work. As a final part to the hiring process, the internal accountant should display personal attributes that include basic characteristics. Attributes such as being confident, trustworthy, open-minded, and observant. Many other qualities would be looked upon as well. Thus, a recommendation to hire a well-qualified, knowledgeable, and experienced internal accountant would be an extreme advantage for the client. The client will need to display an open line of communication and maintain that communication for the success of the company’s internal controls. References FDIC. (2013, September 16). FDIC LAws, Regulations, Related Acts. Retrieved from Federal Deposit Insurance Corporation: http://www.fdic.gov/regulations/laws/rules/5000-3250.html

Extended Marketing Mix

The extended marketing mix (7Ps) The marketing mix is the combination of marketing activities that an organisation engages in so as to best meet the needs of its targeted market. Traditionally the marketing mix consisted of just 4 Ps. For example, a motor vehicle manufacturer like Audi: * Produces products that are of the highest quality and fit for the needs of different groups of consumers, * Offers a range of cars at value for money prices, depending on the market segmented they are targeted at, Sells the cars through appropriate outlets such as dealerships and showrooms in prime locations, i. e. in the right places, and * Supports the marketing of the products through appropriate promotional and advertising activity. The marketing mix thus consists of four main elements: 1. Product 2. Price 3. Place 4. Promotion. Getting the mix of these elements right enables the organisation to meet its marketing objectives and to satisfy the requirements of customers. In addition to the tradit ional four Ps it is now customary to add some more Ps to the mix to give us Seven Ps. The additional Ps have been added because today marketing is far more customer oriented than ever before, and because the service sector of the economy has come to dominate economic activity in this country. These 3 extra Ps are particularly relevant to this new extended service mix. The three extra Ps are: 1. Physical layout – in the days when manufacturing dominated the UK economy the physical layout of production units such as factories was not very important to the end consumer because they never went inside the factory. However, today consumers typically come into contact with products in retail units – and they expect a high level of presentation in modern shops – e. g. record stores, clothes shops etc. Not only do they need to easily find their way around the store, but they also often expect a good standard or presentation. The importance of quality physical layout is important in a range of service providers, including: * Students going to college or university have far higher expectations about the quality of their accommodation and learning environment than in the past. As a result colleges and universities pay far more attention to creating attractive learning environments, student accommodation, shops, bars and other facilities. * Air passengers expect attractive and stimulating environments, such as interesting departure lounges, with activities for young children etc. * Hair dressing salons are expected to provide pleasant waiting areas, with attractive reading materials, access to coffee for customers, etc. * Physical layout is not only relevant to stores, which we visit, but also to the layout and structure of virtual stores, and websites. . Provision of customer service – customer service lies at the heart of modern service industries. Customers are likely to be loyal to organisations that serve them well – from the way in which a telephone query is handled, to direct face-to-face interactions. Although the ‘have a nice day' approach is a bit corny, it is certainly better than a couldn't care less approach to customer rela tions. Call centre staff and customer interfacing personnel are the front line troops of any organisation and therefore need to be thoroughly familiar with good customer relation's practice. . Processes – associated with customer service are a number of processes involved in making marketing effective in an organisation e. g. processes for handling customer complaints, processes for identifying customer needs and requirements, processes for handling order etc The 7 Ps – price, product, place, promotion, physical presence, provision of service, and processes comprise the modern marketing mix that is particularly relevant in service industry, but is also relevant to any form of business where meeting the needs of customers is given priority.